Suspended from Twitter

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Suspended from Twitter

Sat Jul 20, 2019

So, I’ve been permanently suspended from Twitter.

What happened?

On July 2nd, 2019 I received an email from Twitter saying my account had been suspended for:

Violating our rules against evading permanent suspension.

This description is useless. How could I be evading permanent suspension without being previously suspended?

Reading the rules referenced in the email (link), I can assure you I have not broken any. I tweet maybe a few times a month, almost exclusively about technology and programming.

I appealed.

The appeal

I opened a friendly appeal, asking why I was currently suspended, and asked for advice on how I could release the account. Did they need me to prove I was not a spam bot?

After about a week, on July 11th, I received this response:

We’re writing to let you know that we’ve permanently suspended your account due to multiple or repeat violations of our rules. This account will not be restored

No explanation, no nothing. Thanks, Twitter, you’re doing a bang-up job.

Regarding Twitter support

Did a real person handle my situation? Maybe, but I doubt it. I’m pretty sure both my suspension and appeal were automatically handled, and I don’t fault Twitter for that.

The amount of BS they have to deal with daily, for this free service, proper customer support at that scale isn’t feasible. This is why Twitter has the reputation it does. Harassment, abuse, racism is prevalent on this service because of this non-scalable customer support.

Their user-base has to be automatically monitored and cleaned up, which is what I believe happened to me. I think it’s likely my account was caught up in a rogue backfill script, and given the weird reasoning, I think it’s likely that appeal was also automated. Why else am I given no actual data? If I was dealing with proper CS, I imagine they’d be able to explain why I was suspended, and what I could do. Given the useless appeal response, I’m pretty sure I was dealing with a robot.

What next

Well, nothing. I’ve been suspended from a service that I wasn’t using that often, and I think I’m just going to leave it at that. I’d love to get @tlef back, at least for professional reasons, so people can find me and not see a suspended account with no explanation.

For now, I guess you can reach me at tlef.ca (your best guess at my email is probably the correct one), or hit me up on, I don’t know, let’s say LinkedIn.

Later Tim

My feed

Here is a screenshot of my tweets going back months. If you see anything there that could shine some light, I’d love to hear it.

My Feed